De opleiding

Achieve recognised international accreditation as a mediator in just 7 days.(language English)

We combine dedicated classroom training, practical, immersive learning, and role play workshop sessions to bring your meditation course to life. You’ll train with internationally-renowned, highly-experienced leaders, and benefit from our optimised 1:6 tutor to delegate ratio for personalised learning. Every course is tailored for each unique group of delegates, to best support your individual training needs. Our accredited mediator course includes a full, independent assessment day, personal mentoring, examination, and graduation day with observation, helping you to achieve recognised accreditation as a mediator in just 7 days.

This nationally accredited mediation skills course sets the standard for mediation training in the UK/NL/USA. Our course gives the positive behaviours, skills and confidence to secure mutual solutions in complex and challenging conflicts. This course is for internal mediation teams or individuals wanting to excel in mediation. The course is a powerful and challenging journey transforming experienced staff into competent conflict practitioners, giving them a leading edge in successful employee relations.

An intensive 7 day version of our Certificate in Mediation Skills. Both available as in-house options giving organisations a choice in balancing staff time with operational constraints.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in complex and challenging conflicts. The course offers practical skills and techniques to help people reach resolution.

Course objectives:

1. Understand the principles and theory of mediation
2. Understand the psychology of conflict escalation and conflict resolution
3. Create a safe environment within the mediation process
4. Build rapport and trust with people in conflict
5. Engage resistant people in a constructive process
6. Maintain an impartial role
7. Manage and structure the mediation process
8. Facilitate co-operation and joint problem-solving
9. Demonstrate anti-discriminatory practice
10. Constructively manage difficult, conflict behaviours and strong emotions with appropriate control
11. Strengthen sustainable resolution by addressing underlying psychological factors
12. Assist people in conflict to achieve win-win outcomes
13. Know when to mediate and when not to
14. Understand your own development and support needs as a mediator

We recommend this mediation course for:

• Advocates
• Lawyers
• Workplace managers and team leaders
• Welfare and equality officers
• HR professionals
• Business executives
• NHS, government and military leaders
• Trade union representatives

What do you learn:

You’ll receive expert training in all the theoretical and practical skills you will need to be a professional mediator. At the end of the course, you should be able to:

• Manage the mediation process effectively.
• Act as an effective advocate in mediation.
• Settle disputes and conflicts effectively.
• Develop and refine negotiation skills.
• Move beyond intractability.
• Encourage participants through neutral language towards settlement.
• Develop and refine questioning techniques.
• Transform the way you and others communicate verbally and non-verbally.